Tommy Wants-To-Please: Frustrating Call-Ins

sm-Call-In-Time-BanditThe most professional approach to avoid client call-in interruptions is to set mutually convenient telephone appointments.  Just ask Tommy.  He’s been hassled plenty by unplanned and unwanted call-in Time Bandits.


logo-w-bookLearn more about how to handle Time Bandits and their many interruptions in the Time Bandit Solutions book. Available at




Cohen Brown Management Group is the internally recognized leader in sales-and-service cultural and behavioral change, specializing in consulting and training processes for management, front-line, support/customer service units and call centers. Performance Grapevine provides thought leadership insights on sales training, sales management, leadership training, time management, consultative selling, behavior change, organization change, and culture change.


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